Frequently asked question.
Do you accept returns or exchanges?
We do not accept returns or exchanges. Please make sure to review your order carefully before placing it.
What if I receive the wrong or a damaged product?
In the rare case you receive the wrong or a damaged item, please contact us within 24 hours of delivery along with proof (order number, clear images/videos).
How do I report an issue with my order?
You can email us at aumibylove@gmail.com or reach out via Instagram at Aumibylove. Please include unboxing photos/videos for verification.
Are courier delays or opened/used products covered under returns?
No, courier delays are not covered. Additionally, once a product is opened, used, or its seal is broken, it is not eligible for return or exchange.
Are these products suitable for all skin and hair types?
Yes, all Aumi Skincare products are 100% natural, free from harsh chemicals, and carefully designed to suit all skin and hair types. Each product has flexible usage methods for dry, oily, and sensitive skin.